Why do I do it to myself? I was driving back from Maynooth and I needed something for the computer and thought I would make my life easy by stopping at PC World in Liffey Valley. Make my life easier – not what happened.
I have known for some time that the service in this shop is crap and therefore I drive a bit further usually and get what I need from PC World in Carrickmines – where the service is amazingly great.
I was only looking for some toner and a cable conversation.
“Hi, can you tell…”
“Sorry too busy just now” – he walks away.
Fuck – am I some sort of invisible person.
So I try again by asking at the customer service, man imagine putting those two words together when talking about this PC World.
“Hi, can you tell me…”
“Sorry, you will have to get one of the guys on the floor”
“But it says customer service here” – he just laughs, chuckles like I have not yet been switched on.
“Any ideas if I just tell you what I am looking for?”
“Sorry mate.”
Two minutes later I am back in the car wondering why I thought this was a good idea.
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They need to hire qualified computer technicians like me to serve customers, employing some dumb ass who doesn’t know or care about computers etc is doing their business real harm.
I agree with their crap service, why is it that anyone working in Liffy Vally – not just at PC world I may add – is allergic to answering a phone and is pathologically ignorant and superior? I do find the best way to deal with these morons is to immediately insist on speaking to a manager, then if and when one bothers to show their face, get their name then ask for the phone number of their area manager. Tends to get their attention as they dont want to chance a bad write-up
The only thing worse than an English condecending accent is a recorded English condesending accent. Your 1890700001 number is so frustrating and totally useless. After pandering to this machine for 10 minutes it cannot destinguish between yes and no then I am switched to a service number to which there is no reply. Needless to say I took my order to your opposition. Surely even a monkey would recognise this automated system is false economy.
I WAS THERE YESTERDAY WITH MY UNCLE WHO WANTS TO BUY A LAPTOP. WHILE WALKING AROUND I SAW A PSP GAME.IT WAS REDUCED SO I DECIDED TO BUY IT.BROUGHT IT TO THE CHECKOUT AND PAID THEN I WAS ASKED TO COLLECT THE UMD IN D CUSTOMER SERVICE DESK SO I DID.STANDING THERE 3MINS. IN FRONT OF TWO STAFFS WHO DOESNT EVEN CARE,BUSY OF SOMETHING..THEN I WAS SERVED.HE THEN WENT TO LOOK FOR THE DISC BUT AFTER 15MINS CAME BCK WTH A PROBLEM THAT ITS OUT OF STOCK!LOL!WHY IS IT EVEN ON THEIR SHELVES??MY TIME WASTED!!
hi , just spent 3 days trying to get a copy invoice 4 goods i purchased from the waterford store, nobody gives a damm, spoke to aload of poorly educated idots in the Uk who dont even know that Ireland is not part of the uk, some can only barely speak english, I would never buy anything from them again.one of the customer CARE people told me that they didnt want people like me in their stores, why ? , because im irish, Bad mannered ignorant british cretins , hope they close down soon …….
Bought a Toshiba lap top from PC World Liffey Valley in April 2008. December charger cable broke. Went back to Liffey valley stores on 11 th Dec to have it replaced under guarantee and considering fault was obvious I considered it would be straightforward transaction and within an hour my lap top would be up and going again and I could complete some very urgent work. NO Way, the very clever people there insisted it first be checked by their technical people, sent then to some place in walkinstown and in a few weeks my replacement would be posted out to my address. Cut a long story short when I in total frustration and wishing to keep deadleines enquited if I could purchase a rfteplacement there and then and have a refund when they had scientifically proven that a broken cable was incapable of charging batteries (no it was agreed by PCW this was not damaged but was indeed a faulty lead) I was told they did nt stock Toshiba chargers but could sell me a Universal unit. Moral of tale, as long as we accept this type of treatment, establishments like PCW will continue to exist
Hi,
I totally agree. Have been ringing aotmated service, Liffey Valley, Airside and Blanchardstown to no avail! Answer the dam phones!!!!!!!!!!
I feel like going on the air to joe duffy about this liffey valley pc world shower.Im about to explode over the way they treat people. I want to see a full investigation into the way they treat the customers. These guys in that shop have a very horrible ignorant attitude and their knowlidge of computers is nill. Im going to pursue them and make a bloody show of them for the extreamly ignorant tone they project mark my words we have to do something about this they cant be allowed to go on like this its not fair , they ignore you when your looking for help they are a disgrace.C’mon get onto joe duffey adrian kennedy c’mon I m not standing for any more !
I hate Liffey valley I left my comP with them over a month ago which they said would be fixed in two weeks you can never get through to their number they have THE WORST customer service and their insurance policy’s are extortionate Hate Hate Hate the £&@stards
Today we experienced the most shocking customer service from “Ger” (who claimed to be the manager) from the PC World store in Liffey Valley.
We went in to enquire about a PC we had put in for repair exactly 21 days ago that had failed after only 30days from purchase. We was told that they had 28 days till the deadline of all machines being repaired. We was told by the woman giving the information that we’d e lucky if we would even get it back then. So we asked her if there was anything we could do if that was the case, and she stated that it would be best to get a write off request authorised and replace the machine and she went off to speak to the other member of staff named “Ger”, he then came over with an almighty attitude and chip on his shoulder(I point out we was extremely polite) and stated I quote his words “look we have 28 days I won’t be authorising anything, quoted some consumer rights spill and I’m ending the discussion here. And walked away. There was three of us plus other customer just stood gobsmacked at the attitude and treatment we’d just received. Rather than argue we decided to leave than try and argue further.